Our Returns, Refunds & Complaints Policy for Fresh Flowers in Greenhithe
Fresh Flowers Guarantee & Returns Policy
At Flowers Greenhithe, we pride ourselves on delivering only the freshest blooms to our valued customers. As your trusted local Greenhithe florist, we serve both households and businesses in our community with a quality and freshness guarantee. Our dedicated team carefully selects, arranges, and delivers flowers so you can enjoy their natural beauty for as long as possible.
Damaged or Unsatisfactory Flowers on Arrival
We strive for perfection, but despite our best efforts, rare instances of transit damage can occur. If your flowers arrive damaged or fail to meet our freshness standards, please notify us within 24 hours of delivery. To help us promptly resolve the issue, take a photograph of the affected flowers as soon as possible after delivery and contact us immediately with the details and photo. This allows us to investigate and address the situation efficiently, ensuring you receive the quality you expect from a reputable Greenhithe florist.
Freshness Window
Our fresh flowers guarantee in Greenhithe promises that blooms will remain vibrant and healthy for a minimum of five days from the day of delivery, provided you follow the care instructions included with every arrangement. Flowers are a naturally perishable product; some varieties may last longer, while others have a shorter lifespan. If you notice your flowers are not maintaining freshness within this timeframe, please let us know promptly so we can resolve the matter to your satisfaction.
Refund & Replacement Options
Your satisfaction is our priority. Should your flowers arrive in unsatisfactory condition or not meet our freshness promise, you may choose from a full refund or a replacement arrangement at no extra cost. Simply contact us within 24 hours of receiving your order with your order details and a photo of the issue. Our team will work with you to ensure a prompt and fair resolution in line with our Greenhithe fresh flower guarantee.
Simple Complaints Process
If you are in any way dissatisfied with your flowers or experience, we encourage you to inform us right away. Our local team values your feedback and strives to improve with every order. To lodge a complaint, reach out to us via our contact form or by visiting our shop. Provide your order information and details of your concern, and our management will review your feedback thoroughly. We aim to respond to all complaints within two working days, working hard to find a solution that meets your expectations.
Proudly Serving Greenhithe Households & Businesses
As a local, Greenhithe-based florist, we care deeply about our customers and our reputation for reliable, top-quality flower delivery. Your trust means everything to us, and we stand by our commitment to supply only the freshest flowers in Greenhithe. If ever you are less than completely satisfied, please know that your feedback will be handled professionally and promptly by our friendly and dedicated team.
Thank you for choosing Flowers Greenhithe as your local specialist for beautiful, fresh floral gifts and displays. We are always here to help with any returns, refunds, or concerns to ensure your complete satisfaction with every Greenhithe flower delivery.
