Welcome to Flowers Greenhithe, your dedicated online florist for Greenhithe and surrounding areas. These Terms and Conditions apply to all orders placed on our website for flower delivery services. By using our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. These terms do not affect your statutory rights as a consumer under UK law.
These Terms and Conditions apply to all customers ordering flowers or related gift items for delivery within Greenhithe and nearby areas. They govern the sale and delivery of bouquets, arrangements, and gifts, whether as personal orders or gifts for third parties. Any additional services may be subject to further specific terms, which will be outlined as needed.
Ordering flowers online with Flowers Greenhithe is designed to be simple and efficient. To complete your purchase, please follow these steps:
Orders are subject to acceptance based on availability and our ability to deliver within your requested timeframe. If, for any reason, we are unable to process or fulfil your order, you will be notified promptly and offered a full refund if payment has already been made.
We strive to ensure all items shown on our website are available for immediate order and delivery. However, flowers are seasonal and subject to availability. If a selected flower or product is unavailable, we reserve the right to substitute it with an item of equal value and style, guaranteeing the overall look and quality of your chosen arrangement. In cases of significant substitutions, we will attempt to contact you using the contact details provided at the time of order.
Our online flower delivery service covers Greenhithe and the surrounding local areas. We cannot accept orders for delivery outside these areas via this website. Orders placed for addresses not within our service area may be cancelled and refunded.
Deliveries are typically made Monday to Saturday. Requested delivery dates are subject to availability and cannot be guaranteed, particularly during busy periods such as Valentine’s Day or Mother’s Day. While we make every effort to deliver on your specified date, circumstances outside our control (such as adverse weather, traffic conditions, or supply issues) may impact delivery schedules. We are not liable for delivery delays due to these circumstances.
Please ensure that the delivery address is complete and accurate. Flowers Greenhithe cannot accept liability for unsuccessful deliveries where the address or recipient information is incorrect. If delivery cannot be completed, we will contact you to attempt a redelivery or arrange collection, where possible.
We accept a range of secure payment methods, including major debit and credit cards. Payment is taken at the point of order. By providing payment, you confirm that you are authorised to use this method. Your payment details are processed over secure connections, providing confidence and peace of mind when making online purchases.
Prices for all products and delivery services are clearly displayed on the site and are inclusive of VAT where applicable. Full payment must be received before orders are processed and dispatched.
You have the right to cancel or amend your order, provided notification is received by us before the order has been prepared for dispatch. Due to the perishable nature of flowers, cancellations may not be possible once your order is being processed or has left for delivery. In such cases, refunds cannot be issued.
If you wish to change the recipient, delivery date, or message, contact us as soon as possible quoting your order reference. We advise making changes at least 24 hours before the scheduled delivery to allow time for updates.
Where cancellation is possible, refunds will be processed to the original payment method within 5 working days. If you have any concerns, please notify us promptly so we can assist you wherever possible.
Our commitment is to provide high-quality, fresh flowers and excellent service. Some products may not be eligible for return due to their perishable nature. If you are dissatisfied with the condition of your flowers upon delivery, please contact us within 24 hours with a description and, if possible, a photo of the item received. We will review complaints on a case-by-case basis and, where appropriate, may offer a replacement or a full/partial refund.
Refunds, when agreed, will be returned to the original payment method. Please allow up to 5 working days for the amount to appear in your account.
By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts. You agree to provide accurate and complete details regarding your order, including your contact information, recipient name, and delivery address. You are responsible for updating us if any of these details change before delivery.
It is your responsibility to ensure that someone is available at the delivery address to receive the order. We may leave flowers in a safe location or with a neighbour if you have provided instructions or if it appears reasonable to do so. In all cases, we aim to adhere to your preferences wherever feasible.
Flowers Greenhithe is committed to fulfilling your order to the highest standard. However, our liability in connection with any order will be limited to the value of your order. To the fullest extent permitted by law, we exclude all liability for loss of profits, business, or any indirect or consequential loss resulting from the use of our products or website.
Nothing in these terms excludes liability for death or personal injury caused by our negligence or for fraud. Your statutory rights as a consumer are not affected.
All content on our website, including text, images, graphics, logos, product designs, and layout, is the property of Flowers Greenhithe or our licensors. Content may not be copied, reproduced, or repurposed without our prior written consent.
We are committed to protecting your personal information and respecting your privacy. All personal data submitted when placing an order will be handled in accordance with applicable UK data protection laws and our separate privacy policy. We do not share your details with third parties for marketing purposes.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be invalid or unenforceable by a court, the remaining terms will continue to apply in full force and effect.
We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in our practices or for legal or regulatory reasons. The latest version will always be available on our website, and any revised Terms will apply to all orders placed after the date of publication.
If you have questions regarding these Terms and Conditions, your order, or our delivery area coverage for Greenhithe and nearby localities, please get in touch using the contact form available on our website. Our customer team is available to assist you.
By proceeding with an order on the Flowers Greenhithe website, you acknowledge and agree to these Terms and Conditions. Thank you for choosing us for your flower delivery in Greenhithe and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenhithe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenhithe.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
